Support
Help with Voice Translation App, the real-time voice translation app.
Common Issues
- The app isn't translating / nothing happens when I press the button
- Check that you have an internet connection — translation requires network access. Also check Settings → Translation App → Microphone on your device to make sure microphone access is allowed.
- I don't hear the translated audio
- Check your device isn't in silent/mute mode and the volume is turned up. If you're using Bluetooth headphones or a speaker, make sure it's connected.
- The paywall shows "Couldn't load subscription details"
- This usually means a temporary network issue reaching the App Store. Tap "Try Again," or check your internet connection and try again in a moment.
- I subscribed but the app still shows the paywall
- Try closing and reopening the app. If that doesn't help, open the paywall and tap "Restore Purchases."
- I want to cancel my subscription
- Subscriptions are managed entirely through Apple, not within the app: go to Settings → [your name] → Subscriptions on your device to view, change, or cancel.
- The app is asking me to update
- A newer version is required to continue using the app — tap "Update Now" to go to the App Store, or update manually from the App Store app.